Return & Refunds Policy

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Caramela Ltd (Company No. 16971972)

Last updated: 01/01/2026

At Caramela Ltd, we take pride in the quality of our digital products and services. Please read this policy carefully before making a purchase.

1. Digital Products

Due to the nature of digital products (including but not limited to ebooks, guides, templates, workbooks, downloads, and online resources), all sales are final.

Once a digital product has been delivered or access has been granted, we do not offer refunds, exchanges, or returns, unless required by law.

2. Exceptions

A refund may be considered only if:

• You were charged multiple times for the same product
• You did not receive access to the product due to a technical error on our end

In such cases, you must contact us within 7 days of purchase with proof of payment.

3. Incorrect Purchases

Refunds will not be issued for:

• Change of mind
• Failure to read the product description before purchasing
• Incompatibility with your device or software
• Lack of results or personal dissatisfaction

We encourage customers to carefully review all product details before completing a purchase.

4. Services (If Applicable)

For services such as consultations, coaching, or custom work:

• Payments are non-refundable once the service has begun
• Missed appointments or failure to attend without notice are non-refundable 

5. Chargebacks

Initiating a chargeback without first contacting us may result in loss of access to purchased products and future services.

6. Contact

If you believe you are eligible for a refund under this policy, contact us at:

Email: ameerac2209@gmail.com